FAQ

We've got answers.

Below are answers to some questions we get. We hope this helps you quickly find the info you're looking for.

Account Back to top

A Metamorphic account can be purchased with a $14/mo or $140/yr subscription. Both options include all current and future features, a 14-day free trial, and our hassle-free policy. You can learn more on our pricing page.

If you forget your password, then you will no longer be able to access your account. Please do not forget your password.

We designed Metamorphic to protect your privacy, even from us, which means that we cannot reset your password without also corrupting any existing account data.

We opted to remove the ability to reset a password as that may allow a third-party to lock you out of your own account. To help you not forget your password, we provide a memorable passphrase generator and remind you to store your password in a safe and accessible place.

No problem! You can easily change your password from within your account settings. We provide the same memorable passphrase generator to make it easy to pick a new, strong password.

Due to the design of the system, you will still be able to access any existing data whether it's your own or shared with you.

You can enable and disable two-factor authentication (2FA) for your account from within your account settings.

In order to set the "remember me" option, you need to first enable two-factor authentication (2FA) for your account. You can do so from within your account settings. Then, select the "remember me" checkbox the next time you log in, before you submit your 2FA credentials.

The "remember me" option will last for 60 days provided you do not reset/turn off your computer or clear/delete your browser data for the Metamorphic website.

Billing Back to top

Yes, we offer a 14-day free trial on all of our subscription plans.

Please keep in mind that there is only one free trial per account.

Yes, you can upgrade or downgrade during your free trial. First, go to the "Billing" section of your account settings. Then, choose your new plan from the select menu and click the "Upgrade" button.

You can also cancel your subscription and you will not be billed so long as you cancel during your free trial period.

You can cancel your subscription at any time from the "Billing" section of your account settings. First, go to the "Billing" section of your account settings. Then, click on the "Unsubscribe" button.

If you cancel your subscription before your 14-day free trial period is over, then you will not be charged. In general, all canceled subscriptions receive a prorated refund for any time remaining on your subscription period.

We are proud to offer hassle-free prorated refunds that happen automatically when you cancel your subscription. If you cancel during your free trial period, then you won't be billed at all.

If you upgrade or downgrade your subscription, then you will automatically receive a prorated charge (or refund) to the card you paid with — you don't have to do anything.

If you replaced your payment card with your bank or card issuer, then Stripe will automatically update your payment card details — you don't have to do anything.

This is one of the many reasons why we chose Stripe to handle payments for us, and is a feature widely supported in the United States by American Express, Visa, Mastercard, and Discover.

If Stripe is unable to update your card, then you can still update your card from within the "Billing" section of your account settings.

You can update your payment card by going to the"Billing" section of your account settings.

From there simply input the information for your new payment card and click on the "Update card" button. Your subscription will be automatically updated to use your new card as the default payment method.

Stripe will handle all of the processing, updating, and storing of your new card details. We never store, process, or handle your payment information (it is passed directly and securely to Stripe).

Early Access Back to top

Early Access is a pre-launch phase where you can be one of the first people to start using Metamorphic and begin connecting and sharing privately and securely with the people in your life.

It is also a period where we are still working things out with the service and don't yet feel 100% ready for the official public launch. You can think of it like a beta, only you have a chance to influence the outcome of the service through your use and feedback.

Your subscription also funds the development of Metamorphic and keeps the dream of a private alternative to Big Tech's social offerings alive.

Yes, you will have to start a subscription in order to use our Early Access features. It is the same price as the normal subscription, $14/mo or $140/yr with a free 14-day free trial.

Well, for one thing we're really excited to share Metamorphic with you and it accelerates our ability to do so.

For another thing, we're a 2-person founded company (1-person Metamorphic team) and new parents — so we need to support the time, effort, and costs related to building Metamorphic.

Early Access subscriptions enable us to share Metamorphic sooner while supporting our development, production, and business costs.

Yes! Our same 14-day free trial and hassle-free policy applies to Early Access subscribers.

General Back to top

Great question! You have to pay for Metamorphic because we don't make money by selling, sharing, or otherwise exploiting you and your data.

Storing Memories (images) alone can add up to quite the storage cost!

In this way, your subscription ensures that our business model stays aligned with running a privacy-focused service that does everything it can to protect you and your data.

Your subscription currently breaks down as follows:

When you think about it, there's quite a lot of impact packed into your Metamorphic subscription, especially as it combines with others. Thank you for making a difference!

When you cancel your subscription you will no longer have access to major features of Metamorphic (e.g. letters, memories, and portals). You will also receive a prorated refund for any time remaining on your subscription period (or no charge at all if canceled during your free trial).

It is important to note that your account will remain active and you can resubscribe at any time to regain access to Metamorphic's major features.

We are currently working to enable the ability to download your existing data from your account regardless of whether your subscription is active or not (expected to release sometime during Early Access).

Careful! If you delete your account, then all of your data will be immediately removed across the system (and permanently unrecoverable after 7 days). It may not even be recoverable at all, but there is a small chance before 7-days pass from the time of account deletion.

Your subscription will also be automatically canceled (unless already canceled) and you can expect the same prorated refund process as a typical account cancelation (or no charge at all if during your free trial period).

We designed the system this way to ensure that we aren't keeping your data any longer than necessary to deliver the services you pay for, as well as to give you greater control over your data and your right to get rid of it, for good.

You can delete your account at any time from the "General" section of your account settings.

You will be asked to enter your current password to confirm account deletion before your account can be deleted. This is a safety precaution to better protect against accidental or unauthorized account deletions.

Memories Back to top

When you delete a memory, it is immediately erased across the entire service, including any shared instances.

Simply click on the memory or shared memory, to open the details bar, and then click the "Disguise" button.

Simply click on the memory or shared memory, to open the details bar, and then click the "Reveal memory" button.

No, only you can know which memories you've disguised.

Simply click on the memory or shared memory, to open the details bar, then click the heart icon.

If the currently selected memory is a favorite, then the heart icon will be colored green. Once a memory is favorited, you will be able to see it under your "Favorites" tab.

Yes, you can disguise and reveal a favorite memory from within your "Favorites" tab.

Simply click on the favorite memory or favorite shared memory, to open the details bar, then click the "Disguise"/"Reveal memory" button.

Please be aware that when you diguise or reveal a memory from any tab, it will diguise or reveal that memory in your other tabs.

Yes! We currently support the following file types: GIF, JPEG, JPG, and PNG.

Sharing Back to top

When you delete your account, your data and everything you've shared is immediately removed accross the entire service.

Once you have a relationship with someone, you can share letters, memories, and portals from within each respective feature. Then, in general, you can click on a person from your list of people for each item to share with that person.

No, sharing is not automatic. We chose to do it this way in order to give you the most control over your privacy.

When you accept a request, the only thing that happens automatically is the creation of that relationship. You won't see anything in the other person's account (like memories, letters, or portals), and they won't see anything in yours, until you decide to share something with that specific person.

In general, you can simply click on the "stop" link next to a person's name under the "Shared with" section for the item you wish to no longer share.

No, only you can alter your data.

Let's take for instance, memories: when you share a memory with someone, the only thing they can do is view, favorite, or hide that memory. Only the person who originally uploaded the memory can change the description, choose to stop sharing, or delete it altogether.